Customer Service Associates work with customers who contact Terra to check on their orders or to resolve delivery, product performance and similar issues relating to their Terra orders. Associates work with Terra’s Engineering Team to resolve technical issues and with Production Management on delivery schedules.

Customer Service Associates respond to customers' inquiries and do not conduct cold calling or telemarketing operations. Essentially all customer contact is via phone, e-mail and fax. An important objective is to build good client relationships, even when the customer is initially dissatisfied.

Customer Service Associates should be able to perform simple calculations, such calculating prices from a list of cost items and the like. Associates need basic skills with Microsoft Windows, Word, Excel, Internet Explorer and Outlook (or other e-mail programs). Terra will train new Associates to use its proprietary enterprise management system for CRM, Quote Management, Order Entry and computerized fax and e-mail.

Excellent English is required; a second language is a plus. Basic writing and math skills are required.

Customer Service Associates are paid a base and a monthly performance pay. The performance pay is based total team sales for the month.
Base plus performance pay over the past 10 months has averaged an annual rate of $25,000 to $30,000.

Most positions start near the bottom of this range except for candidates exceptionally well qualified by industry-specific experience.

Annually, Terra provides one week of paid vacation, one week of sick leave (which may be taken as vacation time), two floating holidays and 10 paid holidays. Staff members become eligible for these benefits after six months of employment. Medical insurance is not paid by Terra but may be selected and paid by the staff member on a pretax basis under a “cafeteria plan” to cut costs by approximately 30%. A noncontributory 401K plan is in place. Employment is subject to pre-employment drug screening, possible subsequent random screening and testing after accidents or on other reasonable cause. Terra does not pay relocation costs or agency fees of any kind.