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Terra Universal Capabilities Portfolio

Portfolio
TerraUniversal.com   Laboratory-Equipment.com
Terra brings to its suppliers unique capabilities that draw on many decades of experience in technical, consultative sales in many industries, as well as comprehensive expertise in print, Internet and email marketing.

With over 40 years of manufacturing experience in the critical environment industry, Terra provides its suppliers with opportunities to bundle equipment sales alongside the purchase of a cleanroom, hood or glove box isolator.


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One-Stop Product Source
Terra Universal combines design and fabrication experience in the critical environment industry with a wide range of innovative lab equipment products from some of the most respected brands. Terra can outfit the entire lab, beginning with modular cleanrooms and such capital equipment as laminar flow enclosures, glove box isolators and desiccator systems. We also offer increasingly comprehensive lines of sample prep and lab instruments from our premier suppliers, including products for PCR amplification, cell culture, precision weighing, and long-term storage. Total sales of distributed products increased by 206% for fiscal year 2014 as compared to 2013.

Long-Standing Reputation
For over 40 years, Terra has served the life science, pharmaceutical, biotechnology, basic lab R&D and medical device markets. Through our worldwide network of reps, we supply labs in a variety of facilities around the globe. Terra's key customers include some of the largest research and production facilities in the world:

Biotechnology Pharmaceutical Medical/Hospital
Millipore Corporation Pfizer, Inc. Cedar Sinai Medical Center
Genzyme Corporation Genentech Mountain State Health
Organogenesis, Inc. Baxter Healthcare National Institutes of Health
Meridian Bioscience Amgen, Inc. VA Hospitals
Affymetrix, Inc. Teva Pharmaceuticals Cardinal Health
Celgard, LLC Merck St. Jude Medical
Life Technologies GlaxoSmithKline Carestream Health
Becton Dickinson Johnson & Johnson Providence Health System
MedImmune, Inc. Watson Labs Baylor Health Care System
Alcon Labs Gilead Mayo Clinic
Pacific Biosciences, Inc. Roche, Inc. Johns Hopkins Medical Center
Proliant, Inc. Schering Plough Long Beach Memorial
     
Medical Device Universities Other Key Clients
Siemens Health Care Ohio State University Google
Bacterin International Duke University Boeing
OPKO Diagnostics Penn State University Hitachi
Medtronic, Inc. UCSF 3M
Abbott Labs University of North Carolina Kimberly Clark
Covidien/Tyco Healthcare Case Western Reserve Raytheon Systems
Cameron Health University of Texas KLA-Tencor
GE Healthcare MIT IBM Corporation
Ethicon, Inc. Harvard Rockwell Collins, Inc.
Boston Scientific University of Toronto Argonne National Labs
Terumo Cardiovascular Cal Tech Sandia National Labs
Bausch & Lomb Stanford University Lockheed Martin

 


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Convenient Online Purchasing
Thousands of products are available for purchase through Terra's e-commerce portal. The cart check-out process guides customers through shipping options (including overnight and second-day service) and accepts both PO and credit card payment methods in a PCI-compliant, secure environment. Online orders are processed and shipped for customers worldwide. Over the past year, e-commerce sales through Terra's websites have increased by 46%.

Once the cart is submitted, each customer will receive a confirmation page (image right) outlining the order details. Users can provide Terra feedback by following a link to our customer satisfaction survey.


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Pricing and Application Resources
Terra publishes competitive prices in our print and Internet catalogs, taking the hassle and guesswork out of equipment budgeting. Our list prices are honored worldwide in support of our valued customers around the globe.

Extensive, free technical resources, including video tutorials and white papers, help guide purchasing decisions and can be easily accessed through Terra University, our technical support site. All of Terra's videos are available for free on our YouTube channel.

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In addition, Terra's free app Control+ offers an easy-to-navigate encyclopedia of information on the critical environment industry. The app can be downloaded through the Apple and Google Play stores.

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The status of an order placed with Terra can be traced online through our OnTrak system, which integrates with shop work orders to provide a real-time report of order progress.

 

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Select and Configure
This recently published reductive logic web tool guides users through specification- and application-based questions to arrive at the appropriate system. With just a few choices, users can narrow down to the perfect unit from hundreds of possible options. Selection results display in real-time, allowing the user to continue to make choices until a manageable number of product results are attained.

An application-driven tool, under development, chooses products by specific process such as cell culture studies or sterile compounding. This tool helps eliminate product clutter and promotes cross-selling of process relevant equipment.

 

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From the selection results page, users can compare the specifications, prices and build times of up to four individual models. Complete product descriptions, enlargeable images, and links to order or request for quote are displayed on the comparison page.

 

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Systems for which configuration is necessary can be built through Select & Configure. This web tool guides the user step-by-step through all of the required and application-specific accessories to configure their ideal system. Each system can be saved to the user's account and purchased online. Users can share systems with colleagues through a unique tiny URL generated for each system.

 


International Representative Network
To better serve our key worldwide clients, Terra supports a growing team of international sales representatives. The rep network is comprised of local companies with whom Terra partners, familiar with the language and business environment, in more than 18 countries.

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E-Marketing Campaign
Terra maintains a list of over 125,000 pre-qualified contacts who receive our monthly email newsletter.

Each newsletter highlights new products and tools developed by Terra or one of our premier suppliers. Each issue also includes a link to download one of nine product specific mini-catalogs regularly updated and published in print and electronic format by Terra Universal.


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Technical Sales Support
Our technical sales staff includes engineers and scientists with years of research and production experience in molecular biology, biochemistry, biomedical, mechanical and electrical engineering. The support team is available from 4:00 am until 6:00 pm Pacific Time each weekday by email, phone or through our online live chat service.

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SEO Optimized Lab Equipment Website
Terra's promotes lab equipment through our dedicated equipment website, Laboratory-Equipment.com. The content on this site is fully search engine optimized and the products are promoted through Google shopping, pay-per-click campaigns and a number of third party lab-specific advertising sites. Terra maintains an active social media presence through Facebook, Twitter, YouTube and Pinterest as well as a weekly blog. Our websites receive, on average, over 38,000 unique visitors per month and over 500 new registrations.

Training Center and Showroom
Located in Fullerton, close to the major life science hub of San Diego and the major technology hub of Los Angeles, Terra's facility boasts over 220,000 square feet of manufacturing, product storage and office space, including a large dedicated showroom and training center.

Manufacturing and Distribution Capabilities
Terra's combination of manufacturing expertise and supplier equipment offerings places us in a unique position to build and outfit our customer's entire lab.

The following photos illustrate unique facilities Terra has designed, built and equipped.

negative pressure cold storage
A negative pressure research facility processing human cell lines for drug discovery. Terra built the cleanroom suites and outfitted the lab with hoods, cabinets, work stations, analytical instruments and furniture. A cold storage facility for preserving human tissue samples in ultra-low chest freezers for a pharmaceutical company undergoing clinical trials.
glove box isolators USP 797
An integrated system of glove box isolators for a government agency storing meteorite samples. The isolators are designed to reproduce low particle, low humidity, atmospheric conditions found in outer space. A cleanroom facility designed and furnished per the regulations of USP 797 for low risk sterile compounding of active pharmaceutical ingredients.
sterile cleanroom thermal vacuum chamber
A sterile cleanroom suite designed to house a sterile pharmaceutical vial-filling operation. The suite is composed of electropolished, 304 grade stainless steel to maintain a true aseptic, bio-safe environment. A cleanroom designed to house a thermal vacuum chamber for a university performing testing of spacecraft parts within a simulated space environment.
R and D room aseptic bio-safe facility
An R&D cleanroom for a private life science company developing genomics and proteomics assays along with bacterial gene synthesis. An aseptic, bio-safe, 4,000 square foot facility for a pharmaceutical drug discovery company undergoing clinical trials. The facility included bio-reactors, specialty hoods, biosafety cabinets and cold storage systems.
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