Terra's production management system begins when your order is entered and assigned a single TUI Reference Number to the entire set of products and services in your project.
After you have approved drawings for custom items and after your advance payments have been received, your order is released to Production Control.
Production Control analyses the work to be performed in Engineering and all production shops and establishes an Estimated Ship Date (ESD). The ESD is entered in your order and an order confirmation e-mailed to you to describe exactly what Terra is committed to produce, when and under what Terms and Conditions.
You are asked to review your order confirmation carefully since any changes to the Terms and Conditions, product descriptions, dates, etc., must be negotiated immediately to avoid delay and cost.
Production Control analyses tasks in each shop necessary to build each of your products, and the number of work days estimated to complete each task. This sets a production schedule for each shop for each product.
Production Control issues Work Orders for each shop for each product including the task list and a PLAN completion date for each task.
During production, each shop scans tags documenting the start and stop of each task on each work order.
Each day, Terra's production control system accumulates the day’s scanned tasks and calculates a PROJECTED Completion Date for each work order for each product based on actual tasks completed plus planned days on tasks open.
Daily, around 2:00 AM Pacific Time, Terra's production control system uploads the latest actual data and projected schedules to the R-TOSS for all orders that have been open in the last 60 days.
For each base product manufactured by Terra, R-TOSS displays:
Product # – The product number on your order. (Parts installed in a base product, such as shelves on a table are not separately listed.)
Item – The item description
Qty – The quantity on order
Done – Y indicates that manufacturing has completed this item.
Plan – The number of work days planned to build the product. Work days do not include weekends.
Proj – The currently projected work days required to complete the product.
Done – The number of work days on tasks that have been completed (green).
Open – The number of work days on tasks that have not been completed (yellow).
BLUE bar – If the number of Projected work days is less than the number of Planned work days, the difference is in blue.
RED bar – If the number of Projected work days is more than the number of Planned work days, the additional days are in red.
Daily, around 2:00 AM Pacific Time, Terra's accounting system uploads shipping data on all products shipped on the orders included in R-TOSS. These are displayed in the Items Shipped section of the R-TOSS report.
As delivery improvements or delays are encountered, production Control and your Customer Service Associate work together and re-plan work to minimize effect on your order. When necessary, the Estimated Ship date (ESD) may be changed. Your Customer Service Associate will inform you by e-mail if this is necessary.
Since nearly all Terra jobs are custom-built, and many are first-time builds, they are subject to the uncertainties of parts and materials availability, unanticipated work effort, human error and the like. Therefore, ESDs are guidelines and are not guaranteed.
TO VIEW AN ONTRAK ORDER STATUS REPORT:
Begin on any TerraUniversal.com page and click the OnTrak Order Status button.
If you are not a logged in as a Preferred Client, either log in or enroll – it’s free and takes only seconds.
On the R-TOSS Welcome page, enter your PO number and TUI Reference number.
Click the Show Order Status button.
The PO number and TUI Reference Numbers are shown on the order Confirmation e-mailed to you earlier. If you can’t find that, you can call Customer Service at 714-578-6000 between 6:00 Am to 6:00 PM, California time.
If you have previously requested a report, it will be shown in the Your Prior Reports.
TO SAVE A REPORT YOU HAVE VIEWED:
Click the Update Report button.
Enter a report title describing the project in your terms. This name will show in Your Prior Reports.