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OnTrak logo

Terra’s exclusive OnTrak system lets you see progress on your order through Terra shops and partner operations. It projects completion dates, reports shipping dates and tracking data.

  • Product orders display both your PO number and Terra's order Reference Number.
  • Enter your PO Number and Terra's order Reference Number to open your OnTrak report.
  • “Mfg.” items are manufactured by Terra; “Partner” items are OEM or distributed by Terra.
  • “Stock” items are usually, but not always, in stock.
  • Progress data are uploaded daily.

OnTrak Legend:

  Scheduled Working Days
  Projected Working Days
  Work Days Not Completed
  Projected Late Working Days
1 working day
Scale varies by order

24-hour sales and tech phone support, M - F
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