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General Information & Terms
Technical Assistance  
Terra's on-site sales and engineering staff is only a phone call, fax or e-mail away. They are eager to design custom solutions for your special problems, answer questions, choose standard products to fit your needs, or just help you place an order.
Specifications
 
Specifications are believed to be the latest data available and accurate at the time of publication. However, this is a changing world, and specification changes and corrections may be made at any time and without prior notice.
Prices & Pricing
 
Terra honors published prices worldwide. Current prices are listed on Terra's web site, TerraUniversal.com. Terra will gladly provide a formal quotation with 30-day price protection. Otherwise, all prices are subject to change without notice. All prices listed on the site or quoted are net of an anticipated prompt payment with a discount of 10% for payment within terms, generally 15 days (30 days outside North America). All quotations and orders are subject to credit approval.
Minimum Orders   Standard domestic orders under $1,000 (international orders under $2,000) must be prepaid by credit card, check, or LOC or other approved advance-pay method. Orders under $50 are not accepted.
Custom Orders
 
Terra maintains an on-site staff of engineers ready to design custom solutions to your specifications. Terra will provide formal quotations based on detailed drawings. Custom order terms for orders under $5,000 are net 15 days up to client credit limit. Custom order terms for orders over $5,000 are 90% on receipt of order and 10% 15 days after shipping, with installation and estimated freight and handling payable prior to shipping. Other payment terms apply to clients in select industries and regions. Shipping date estimates begin on receipt of customer approval of drawings and the initial payment. Custom orders are not returnable nor cancelable without approval from Terra and require payment of incurred costs.
Evaluation Orders
 
Terra may accept an evaluation order on certain standard items. Evaluation items are offered for a specific trial period, generally 15 days. You may purchase evaluation items by keeping them and paying the evaluation invoice. Evaluation items may be returned by requesting an RMA during the trial period, returning the items via the transportation method originally used, in original condition and in original packaging material, and paying return freight.
Quantity Pricing
 
Quantity pricing is available on many items for volume purchases meeting minimum quantities. Large projects may also qualify for project pricing. Send your shopping list for a guaranteed quotation. Terra meets competitors' pricing.
Special Packaging
 
Product prices do not include crating service fees or other special packaging that may be required. All additional packaging costs are indicated on quotations.
Export Control
 
Terra strictly enforces all US laws concerning export of sensitive products. Quotes are issued and orders received with the understanding that the "Ship To" addressee and location provided by you are the final destination of these products for purposes of Department of Commerce export regulations and that you will notify Terra if these change. If an export license is required, a processing charge of $500 is due with order. Export licenses require undeterminable time for DOC processing. Orders requiring export licenses are not accepted or released until the licenses are received.
Payment Terms
 
Open account terms are available only to firms meeting credit standards, and generally only in countries in which Terra has established collection relationships. Visa, MasterCard, letters of credit, and other advance-pay terms are accepted. A Late Charge is invoiced on product and service invoices unpaid 15 days after their due dates. The late charge must be paid to retain open account status. The late charge is 10% of the products and services invoiced or the discount granted, if any, on these items, whichever is greater. Invoice due date is based on date shipped. Accounts unpaid after 45 days (60 days outside North America) accrue interest at 1.5% per month. Unless otherwise agreed, freight terms are FOB Shipper's Dock ("Ex Works" outside North America). Title passes at the time the shipment is loaded at the shipper's dock. After 5 days, a storage fee of 1% of the product purchase price will be applied daily. If the cumulative storage fee exceeds the purchase price, the items will be condisered abandoned and returned to stock. No refund will be given. Terms are subject to change without notice.
Shortage or Damage  
Upon receipt of any equipment from Terra Universal Inc., customer shall immediately unpack and inspect for damage or shortage. The customer shall not accept a damaged package or a short shipment until the carrier makes a "damage or shortage" notation on both carrier's and customer's copy of the freight bill or delivery receipt. Service title passes when the shipment is loaded; customer is responsible for filing and collecting a freight claim. Replacement products must be ordered and paid for separately.

Generally, customers can improve the chance of collecting on a freight claim by following these procedures: 1) Formally requesting immediately upon suspecting damage or shortage that the carrier inspect the shipment to verify condition; 2) Notifying the carrier upon discovery of concealed damage and requesting an inspection within 15 days of receipt, both in person or phone and following up via mail; 3) Keeping the shipment as intact as possible, including retaining original packaging material and keeping the product as close to the original receiving location as possible; 4) In all cases, holding salvage for disposition by the carrier.
Returning Goods
 

All returns must be approved by Terra in writing in advance. Custom items and many special order items may not generally be canceled or returned. Items authorized for return may carry a restocking fee. All items accepted by Terra must be in original condition and in original shipping containers and returned freight prepaid, FOB Terra. Terra may elect to issue return credits against future orders rather than cash refunds.

Before any item may be returned, you must first obtain an RMA number. No returns will be accepted without an RMA. The RMA request should include the following information:

  1. Customer's name and address as it appears on the invoice
  2. Customer's purchase number
  3. Terra invoice number
  4. Packing tracking number
  5. Quantity, description of the items to be returned
  6. Reason for return
Terra will evaluate the request and respond with an RMA or decline the request with an explanation. The RMA will specify the shipping method and special labeling and packaging requirements which must be followed to qualify for a credit. Freight collect shipments will be refused. RMAs generally provide for the customer to pay return freight. RMAs expire 30 days from the day issued. Returned goods MUST be shipped within that 30-day period. After expiration, the RMA is not valid and cannot be reissued.
Items Not Authorized
for Return
 
Custom order items, items not purchased from Terra Universal, products modified, painted, damaged, used improperly, repaired or carrying special ID labels or name plates and items not in original packaging are not returnable.
Warranty/Disclaimer
 
As a distributor for the items described at a Terra Universal internet site or any other items sold, Terra Universal Inc. warrants that representations made for the products in this catalog accurately reflect the manufacturer's representations.

Terra Universal Inc. expressly disclaims all other warranties, expressed, implied or by statute, including the warranty of MERCHANTIBILITY and FITNESS FOR USE. In no event will Terra Universal Inc. be responsible for consequential or incidental damages arising out of the purchase and use of the product concerned. The customer's sole and exclusive remedy for any cause of action arising out of the purchase and use of the product concerned is repair or replacement of the nonconforming products concerned or reimbursement of the purchase price, at the sole option of Terra Universal Inc. Customer's claims shall be deemed waived unless made in writing within ninety (90) days of the date on which the product in question was shipped. For further details, refer to Terra’s full product warranty.
Made in the USA  

The vast majority of the products Terra offers are made in the USA. Upon request, Terra will gladly provide country of origin for any specific product.

Copyright © 2002 - 2010 Terra Universal Inc. All rights reserved in all countries. Copyright contents may not be reproduced in any manner without prior written permission of Terra Universal Inc.
Sales Hours  
Pacific: 7 am to 5 pm
Mountain: 8 am to 6 pm
Central: 9 am to 7 pm
Eastern: 10 am to 8 pm
London: 15:00 to 01:00
Central Europe: 16:00 to 02:00

Taiwan: 22:00 to 08:00
Singapore: 22:00 to 08:00
Local Sales Representatives   Terra products are represented and supported by qualified sales firms throughout the world. For representatives outside the US click here. If you wish to work with a local representative and are working with a Terra Sales Associate, he or she will be happy to introduce the firm in your area.
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Seal of Cleanroom Approval!
Products bearing this seal have been independently certified by Ultraclean Products Approval Laboratory, Livonia, MI (734) 261-1149.
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Cleanroom Manufacturing Specialist
Terra Universal has been certified as a Cleanroom Manufacturing Specialist. All phases of production, from design to cleaning and packaging, are performed to the high standards of the critical environment industries.
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