Terra's FasTrak 24/7 service assigns additional resources to meet short timelines that you specify.
To order FasTrak 24/7 service, ask your Sales Associate to include FasTrak 24/7 service and fee with your order.
Terra's exclusive OnTrak service lets you track your order's progress through Terra's shops. OnTrak reports are available free on all orders under My Orders on your account.
FasTrak 24/7 guarantees to meet the shipping date specified in the Estimated Shipping Date on page one of your order. Services include:
- Assigning a dedicated senior expediter
- Assigning a dedicated production team and up to three shifts per day, as agreed
- Eliminating internal purchase approvals to speed receipt of parts and materials
- Reporting order progress daily to senior management
FasTrak 24/7 service fees cover costs of additional services only, without additional profit.
Terra's FasTrak 24/7 limited guarantee is to ship on or before the date specified or to refund up to 100% of FasTrak 24/7 charges on the client's approved request. This guarantee does NOT cover direct, special, consequential or other damages and is strictly limited to 100% of the amount paid for FasTrak 24/7 service.
The FasTrak 24-7 refund does not apply when a specified ship date is missed due to factors outside Terra's control (vendor performance, deliveries by shipping companies, etc.) and random factors (accidents).
On a tight schedule?Choose FasTrak 24/7 Priority Service to help meet your critical schedule for Terra-manufactured products, either before or after your order is placed.*
FasTrak 24/7 provides a 24/7 commitment to meet the shipping date YOU specify, regardless of quoted lead times.
FasTrak 24/7 assigns a dedicated production team plus a dedicated senior expeditor working three shifts to meet your delivery specification.
FasTrak 24/7 guarantees* to meet the agreed-to specified ship date.
Call for pricing. FasTrak service fees cover costs of additional services only, without additional profit.
* Terra's FasTrak services limited guarantee: to ship on the ESD or date specified OR to refund up to 100% of FasTrak charges. This guarantee covers no direct, special, consequential or other damages and is strictly limited to up to 100% of the amount paid for FasTrak service. When a specified ship date is missed due to factors outside Terra's control (vendor performance, deliveries by shipping companies, etc.) and random factors such as accidents, the credit of up to 100% of the FasTrak 24/7 may not apply. FasTrak service requested after order placement will be quoted and accepted based on available time remaining before required ship date.
