- OPTIONAL SERVICE White Glove Delivery goes beyond curbside delivery by bringing your equipment directly to its installation location
- Provides a convenient, hassle-free receiving experience; let our professional delivery team handle the heavy lifting
- Allows your team to focus on getting your new equipment into service instead of managing freight, packaging, and cleanup
Services
White Glove Delivery Service
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Summary
- • OPTIONAL SERVICE White Glove Delivery goes beyond curbside delivery by bringing your equipment directly to its installation location
- Provides a convenient, hassle-free receiving experience; let our professional delivery team handle the heavy lifting
- Allows your team to focus on getting your new equipment into service instead of managing freight, packaging, and cleanup
- White glove delivery service includes:
- Inside delivery to the designated room on the first floor of your facility.
- Safe handling by a professional two-person delivery team using standard material handling equipment, including a liftgate truck, pallet jack, appliance dolly, and furniture dollies, as required.
- Placement of the product in your requested location.
- Unpacking and removal of packaging materials.
- Removal and disposal of boxes, pallets, and other shipping debris.
- Eligibility & Requirements
- White-Glove Delivery is available for products that meet all of the following requirements:
- Shipment requires freight transportation and is not eligible for standard parcel delivery.
- Packaged shipping unit weighs 250 lb (113 kg) or less.
- Packaged shipping unit measures no more than 96 in. (2438 mm) along its longest side.
- Unpacked product fits through a standard 36 in. commercial doorway.
- Product can be safely handled by a two-person delivery team using standard delivery equipment.
- Clear, unobstructed access is available from the building entrance to the final destination.
- Delivery location is on the first floor of a commercial facility.
- Additional charges may apply for special delivery requirements, including:
- Second-floor or higher deliveries.
- After-hours, weekend, or scheduled appointment deliveries.
- Restricted access, stairs, elevators requiring special coordination, or other non-standard site conditions.
- Extended carry distances or other services beyond the standard scope.
- Deliveries requiring specialized equipment or rigging, including forklifts, cranes, machinery skates, or other non-standard material handling equipment.
- Note:
- Terra Universal reserves the right to determine White-Glove Delivery eligibility based on product size, weight, configuration, packaging, and site accessibility. Products that do not meet the published eligibility requirements may not qualify for standard White-Glove Delivery and may require specialized handling, additional personnel, or alternative delivery services.
Specifications
Features and Benefits
Manufacturer, Distributor and Service Provider
Terra is not just a product manufacturer, we provide a suite of services to help our customers navigate the complex process of ensuring their equipment is operational
Complete Project Transparency
Terra is dedicated to complete transparency on project status, shipment tracking, and installation scheduling
Complete Order Transparency
Using Terra’s OnTrak system, our customers can view real-time production updates, receive shipment notifications and track their orders until they arrive at their facility