Services
FasTrak Expediting - Available Before or After Order Release
Custom-configured product: Please request quote. Terra will contact you for requirements.
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Summary
- Terra's FasTrak 24/7 service assigns additional resources to meet short timelines that you specify.
- To order FasTrak 24/7 service, ask your Sales Associate to include FasTrak 24/7 service and fee with your order.
- Terra's exclusive OnTrak service lets you track your order's progress through Terra's shops. OnTrak reports are available free on all orders under My Orders on your account.
- FasTrak 24/7 guarantees to meet the shipping date specified in the Estimated Shipping Date on page one of your order. Services include:
- - Assigning a dedicated senior expediter
- - Assigning a dedicated production team and up to three shifts per day, as agreed
- - Eliminating internal purchase approvals to speed receipt of parts and materials
- - Reporting order progress daily to senior management
- FasTrak 24/7 service fees cover costs of additional services only, without additional profit.
- Terra's FasTrak 24/7 limited guarantee is to ship on or before the date specified or to refund up to 100% of FasTrak 24/7 charges on the client's approved request. This guarantee does NOT cover direct, special, consequential or other damages and is strictly limited to 100% of the amount paid for FasTrak 24/7 service.
- The FasTrak 24-7 refund does not apply when a specified ship date is missed due to factors outside Terra's control (vendor performance, deliveries by shipping companies, etc.) and random factors (accidents).
Specifications
Features and Benefits
Manufacturer, Distributor and Service Provider
Terra is not just a product manufacturer, we provide a suite of services to help our customers navigate the complex process of ensuring their equipment is operational
Complete Project Transparency
Terra is dedicated to complete transparency on project status, shipment tracking, and installation scheduling
Complete Order Transparency
Using Terra’s OnTrak system, our customers can view real-time production updates, receive shipment notifications and track their orders until they arrive at their facility