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Services
FasTrak Expediting Declined
Custom-configured product: Please request quote. Terra will contact you for requirements.
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Summary
- Terra's FasTrak service was declined on this order. Contact your Sales Associate at any time if you wish to add FasTrak 24/7 and fee to your order.
- If you order FasTrak 24/7, the service guarantees to meet the shipping date YOU specify, regardless of quoted lead times. Services include:
- - Assigning a dedicated senior expediter
- - Assigning a dedicated production team and up to three shifts per day, as agreed
- - Eliminating internal purchase approvals to speed receipt of parts and materials
- - Reporting order progress daily to senior management
- FasTrak service fees cover costs of additional services only, without additional profit.
- Terra's FasTrak limited guarantee is to ship on or before the date specified or to refund up to 100% of FasTrak charges on the client's approved request. This guarantee does NOT cover direct, special, consequential or other damages and is strictly limited to 100% of the amount paid for FasTrak service.
- The FasTrak 24-7 refund does not apply when a specified ship date is missed due to factors outside Terra's control (vendor performance, deliveries by shipping companies, etc.) and random factors (accidents).