Services

FasTrak 24-7 Expediting Service

Custom-configured product: Please request quote. Terra will contact you for requirements.

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Hours Mon - Fri, 07:00 AM - 06:00 PM (Pacific Time)

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Summary

Terra's FasTrak service assigns additional resources to meet short timelines that you specify.
To order FasTrak service, ask your Sales Associate to include FasTrak 24/7 service and fee with your order.
FasTrak 24/7 guarantees to meet the shipping date YOU specify, regardless of quoted lead times. Services include:
- Assigning a dedicated senior expediter
- Assigning a dedicated production team and up to three shifts per day, as agreed
- Eliminating internal purchase approvals to speed receipt of parts and materials
- Reporting order progress daily to senior management
FasTrak service fees cover costs of additional services only, without additional profit.
Terra's FasTrak limited guarantee is to ship on or before the date specified or to refund up to 100% of FasTrak charges on the client's approved request. This guarantee does NOT cover direct, special, consequential or other damages and is strictly limited to 100% of the amount paid for FasTrak service.
The FasTrak 24-7 refund does not apply when a specified ship date is missed due to factors outside Terra's control (vendor performance, deliveries by shipping companies, etc.) and random factors (accidents).

Helena