• OPTIONAL SERVICE White Glove Delivery goes beyond curbside delivery by bringing your equipment directly to its installation location
Provides a convenient, hassle-free receiving experience; let our professional delivery team handle the heavy lifting
Allows your team to focus on getting your new equipment into service instead of managing freight, packaging, and cleanup
White glove delivery service includes:
Inside delivery to the designated room on the first floor of your facility.
Safe handling by a professional two-person delivery team using standard material handling equipment, including a liftgate truck, pallet jack, appliance dolly, and furniture dollies, as required.
Placement of the product in your requested location.
Unpacking and removal of packaging materials.
Removal and disposal of boxes, pallets, and other shipping debris.
Eligibility & Requirements
White-Glove Delivery is available for products that meet all of the following requirements:
Shipment requires freight transportation and is not eligible for standard parcel delivery.
Packaged shipping unit weighs 250 lb (113 kg) or less.
Packaged shipping unit measures no more than 96 in. (2438 mm) along its longest side.
Unpacked product fits through a standard 36 in. commercial doorway.
Product can be safely handled by a two-person delivery team using standard delivery equipment.
Clear, unobstructed access is available from the building entrance to the final destination.
Delivery location is on the first floor of a commercial facility.
Additional charges may apply for special delivery requirements, including:
Second-floor or higher deliveries.
After-hours, weekend, or scheduled appointment deliveries.
Restricted access, stairs, elevators requiring special coordination, or other non-standard site conditions.
Extended carry distances or other services beyond the standard scope.
Deliveries requiring specialized equipment or rigging, including forklifts, cranes, machinery skates, or other non-standard material handling equipment.
Note:
Terra Universal reserves the right to determine White-Glove Delivery eligibility based on product size, weight, configuration, packaging, and site accessibility. Products that do not meet the published eligibility requirements may not qualify for standard White-Glove Delivery and may require specialized handling, additional personnel, or alternative delivery services.
On a tight schedule?Choose FasTrak 24/7 Priority Service to help meet your critical schedule for Terra-manufactured products, either before or after your order is placed.*
FasTrak 24/7 provides a 24/7 commitment to meet the shipping date YOU specify, regardless of quoted lead times.
FasTrak 24/7 assigns a dedicated production team plus a dedicated senior expeditor working three shifts to meet your delivery specification.
FasTrak 24/7 guarantees* to meet the agreed-to specified ship date.
Call for pricing. FasTrak service fees cover costs of additional services only, without additional profit.
* Terra's FasTrak services limited guarantee: to ship on the ESD or date specified OR to refund up to 100% of FasTrak charges. This guarantee covers no direct, special, consequential or other damages and is strictly limited to up to 100% of the amount paid for FasTrak service. When a specified ship date is missed due to factors outside Terra's control (vendor performance, deliveries by shipping companies, etc.) and random factors such as accidents, the credit of up to 100% of the FasTrak 24/7 may not apply. FasTrak service requested after order placement will be quoted and accepted based on available time remaining before required ship date.
