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OnTrak logo OnTrak Update: Terra's OnTrak Order Status System has been updated. You may see references to the older version ("Real Time Order Status System" — RTOSS) as we complete this process.

Rest assured: All functions have been tested and are working as described below.

How it works:


continue to view your order status
  • OnTrak shows order status ONLY for Terra-manufactured items that have been released to production. If you see an error message, call to verify that your order has been released and that it contains Terra-made items.
  • All products on your order carry a single TUI Ref Number.
  • Before production, Terra schedules days for each task and establishes a Plan Schedule.
  • During production, actual progress is scanned for each task.
  • Daily, actual progress is used to issue a Projected Schedule.
  • Daily, all data are uploaded to the OnTrak and displayed below.
  • Work Days for each product are shown as:
    • Green = Completed
    • Yellow = Open
    • Blue = Ahead of Schedule
    • Red = Behind Schedule
In the sample data below:
Item One: Product # 1681-48
  Workdays
  OnTrak indicates the job was completed in 20 days, three days fewer than estimated (underrun days shown in blue)
Item Two: Product # 1681-78
  workdays
  OnTrak indicates the job was completed in two days, five days fewer than estimated (underrun days shown in blue)
Item Three: Product # 3305-00F-CL
  workdays
  OnTrak indicates the job was completed in 26 days, five days more than estimated (overrun days shown in red)
RTOSS System
Complete OnTrak Specs
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