Privacy Policy

Privacy Statement

Information Collected From This Web Site

When you visit this web site, some information, such as the site that referred you to us, your IP and e-mail address, and navigational and purchase information, may be collected automatically as part of the site's operation. This information is used to generate user profiles and to personalize the web site to your particular interests. On some occasions we may ask you to provide information on online forms.

For example, we may ask for your user name, full name, telephone number, e-mail address and postal address, or other information to create a profile online. Providing information on online forms is always voluntary, and you are free to decline from completing them. If you choose not to provide requested information, however, some products and services may not be available to you.


How We Use Your Information

The information collected online is stored indefinitely and is used for various purposes, including processing your transactions, customer service claims, product and service development, direct marketing and marketing analysis, facilitating your use of this web site, and customizing your product selection to your particular interests. The information we collect is considered confidential and is never shared with anyone outside of Terra Universal except if required to do so by law, or in the good faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.

In addition, unless you opt out of receiving promotional materials from Terra Universal, we may notify you by direct mail or email of special promotions, new products or services, or other information that may be of interest.

By using this web site, you understand and agree that (1) the information collected from this site may be retained indefinitely, and may be stored, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction; (2) Terra Universal may use this information for a variety of purposes including direct or email marketing (unless you opt out of receiving direct/email marketing from this site).


About Cookies

When you visit the or web sites, we place a text file called a "cookie" in the browser directory of your computer's hard drive. A cookie is a small piece of information that a web site can store on your web browser and later retrieve. The cookie cannot be read by any web site other than the one that set up the cookie.

Cookies enable this web site to recognize the information you have consented to provide and help us determine what portions of this web site are most appropriate for your professional needs.

We do NOT use cookies to examine your surfing behavior before or after leaving



Terra Universal provides you with a secure online environment in which you can safely provide information, purchase services and products, and access information. This site has security measures in place to prevent the loss, misuse, and alteration of information under our control. Information provided by you during your visits to our site is stored securely on servers separate from our web site server. We consider that information provided by you to us is sensitive and deserves to be handled with the utmost care.



Our e-mail marketing is permission based. If you received a mailing from us, it is either because (a) you have shared this address for the purpose of receiving information relevant to your business ("opt-in"), or (b) you have created a profile or purchased or otherwise have an existing relationship with us.

From time to time we may notify you of special promotions, new products or services, or other information that may interest you. We respect your time and attention by controlling the frequency of our mailings.

We do not rent, sell or share any individual information you provide to us, including your e-mail and mail addresses, with any companies outside Terra Universal without your express advance permission or unless ordered by a court of law.


How do I correct or update my information?

The Terra Universal web site gives you the following methods for changing and modifying information previously provided. You may:

On any or web page click on "My Account"

Send Mail: Terra Universal

800 S. Raymond

Fullerton CA 92831

Attn: Customer Service

Telephone: 714-578-6000

Fax: 714-578-6020


Opting Out

To opt out of receiving e-mails, click on "My Account" on any web page. Under “Communication Preferences”, select “no” for "Email Opt In," and/or "Direct Mail Opt In."


Site Analytics

We use analytics tools and other third party technologies, such as Google Analytics and, to collect non-personal information in the form of various usage and user metrics when you use our online sites and/or online services. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature-use metrics and statistics, usage and purchase history, and other similar information.

You may opt out of Google Analytics by visiting the Google Analytics opt-out page.

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