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Warranty Claim

Need assistance with a product under warranty? Follow our streamlined warranty claim process below to ensure your Terra Universal products are covered and serviced.

What Qualifies as a Warranty Claim?

What is covered: A warranty claim may be filed if your Terra Universal product exhibits major defects in materials or workmanship within the warranty period. This includes structural, operational, or functional issues that compromise product performance under normal use.

What is not covered: minor defects that do not affect the function, form, performance, or safety of the product.

See Terra’s comprehensive warranty policy for more details on eligibility and coverage. Warranty Policy

For freight damage or help unrelated to warranty, please contact customer service. Contact Us

How to File a Claim

  1. Review Warranty Coverage – Ensure your product’s issue aligns with the warranty terms.
  2. Gather Documentation – Prepare your purchase details, product model, and a description of the defect.

  3. Submit Your Claim – Use the form below or contact our support team directly for assistance.
Questions about your warranty? Please contact customer service at (714) 578-6100