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Terra’s OnTrak™ system allows customers to view real-time production updates, receive shipment notifications and track their orders | 9999-OnTrakFreight displayed
Services

OnTrak™ Freight Appointment Delivery Service

Custom-configured product: Please request quote. Terra will contact you for requirements.
Terra Part #: 9999-OnTrakFreight
Manufactured By: Terra Universal
  • Advance Delivery Notice – Carrier contacts you to coordinate an appointment for a more predictable delivery.
  • Simplifies Receiving Coordination – Plan ahead for receiving personnel, dock access, forklifts, and other unloading equipment.
  • Avoid Unexpected Deliveries – Know when your cleanroom shipment is expected to arrive instead of accommodating an unscheduled delivery.
  • Reduce Missed Delivery Risk – Helps ensure your facility is prepared to receive and unload large cleanroom shipments when the carrier arrives.
  • Ideal for Large Cleanroom Shipments – Added coordination makes receiving multiple pallets, crates, and oversized components easier to manage.
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Terra Part #: 9999-OnTrakFreight
Manufactured By: Terra Universal
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9999-OnTrakFreight
Terra Part # 9999-OnTrakFreight
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Terra Part # 9999-OnTrakFreight
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Custom-configured product. Contact Terra by phone, chat or email for a project-specific quote.
Terra Part # 9999-OnTrakFreight $0
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Custom-configured product. Contact Terra by phone, chat or email for a project-specific quote.

Want it faster ? Read about FasTrak

Want it faster ? Read about FasTrak

Details & Specs
Product Details
  • •  Advance Delivery Notice – Carrier contacts you to coordinate an appointment for a more predictable delivery.
  • •  Simplifies Receiving Coordination – Plan ahead for receiving personnel, dock access, forklifts, and other unloading equipment.
  • •  Avoid Unexpected Deliveries – Know when your cleanroom shipment is expected to arrive instead of accommodating an unscheduled delivery.
  • •  Reduce Missed Delivery Risk – Helps ensure your facility is prepared to receive and unload large cleanroom shipments when the carrier arrives.
  • •  Ideal for Large Cleanroom Shipments – Added coordination makes receiving multiple pallets, crates, and oversized components easier to manage.
  • After the shipment reaches the carrier's local delivery terminal, the carrier contacts the designated recipient to arrange an available delivery date and time window.
  • Particularly helpful for facilities with restricted receiving hours, controlled site access, or advance scheduling requirements.
  • Provides additional time to coordinate forklifts, loading docks, rigging services, receiving teams, or other resources required for unloading.
  • Delivery appointments are subject to carrier and terminal availability and do not constitute a guaranteed delivery date or time.
  • Requested appointment dates and time windows cannot be guaranteed and may be affected by transit delays, weather, terminal schedules, and other circumstances outside Terra Universal's control.
  • Service does not include unloading, inside delivery, liftgate service, rigging, material placement, installation, or expedited/guaranteed transit unless separately specified.
  • Customer is responsible for ensuring suitable site access and having the personnel and equipment required to unload the shipment.
  • Additional carrier charges may apply for missed appointments, redelivery, storage, detention, or other delays caused by the recipient's inability to accept the shipment.
  • Appointment delivery availability may vary based on carrier, destination, shipment size, and local terminal capabilities.

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Features and Benefits

Manufacturer, Distributor and Service Provider

Terra is not just a product manufacturer, we provide a suite of services to help our customers navigate the complex process of ensuring their equipment is operational

Complete Project Transparency

Terra is dedicated to complete transparency on project status, shipment tracking, and installation scheduling

Complete Order Transparency

Using Terra’s OnTrak system, our customers can view real-time production updates, receive shipment notifications and track their orders until they arrive at their facility

On a tight schedule? Choose FasTrak 24/7 Priority Service to help meet your critical schedule for Terra-manufactured products, either before or after your order is placed.*

  • FasTrak 24/7 provides a 24/7 commitment to meet the shipping date YOU specify, regardless of quoted lead times.
  • FasTrak 24/7 assigns a dedicated production team plus a dedicated senior expeditor working three shifts to meet your delivery specification.
  • FasTrak 24/7 guarantees* to meet the agreed-to specified ship date.

Call for pricing. FasTrak service fees cover costs of additional services only, without additional profit.

 * Terra's FasTrak services limited guarantee: to ship on the ESD or date specified OR to refund up to 100% of FasTrak charges. This guarantee covers no direct, special, consequential or other damages and is strictly limited to up to 100% of the amount paid for FasTrak service. When a specified ship date is missed due to factors outside Terra's control (vendor performance, deliveries by shipping companies, etc.) and random factors such as accidents, the credit of up to 100% of the FasTrak 24/7 may not apply. FasTrak service requested after order placement will be quoted and accepted based on available time remaining before required ship date.